At Pacific Northwest Limousine Service (PNWLS), we prioritize transparency in how we manage your personal information. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) to ensure your data is handled responsibly and securely.
SMS Data Sharing
We do NOT share your personal SMS information with any third parties for marketing or promotional purposes.
Text Messaging
Text Message Opt-Out: If you wish to stop receiving text messages from us, reply with “STOP” or “UNSUBSCRIBE” to the number from which you received the message. Once we receive your request, we will discontinue sending you further text messages.
Information We Collect
What personal information do we collect?
When you request our services, book rides, or engage with our online presence, we may collect your name, email address, phone number, pickup and drop-off locations, and other pertinent details to enhance your experience.
When do we collect information?
We collect information when you book a ride, request a quote, subscribe to our newsletter, participate in a survey, or provide feedback on our services. Information is also collected when you create an account, make payments, or communicate with our customer service.
How We Use Your Information
We use your information to:
- Personalize and enhance your experience with our services.
- Process and manage your reservations and transactions.
- Communicate updates, promotions, and service-related messages.
- Improve our website and service offerings.
- Respond promptly to your inquiries and service requests.
- Solicit feedback on our services to ensure customer satisfaction.
- Follow up after your ride with customer service communications.
Cookies
What are cookies?
Cookies are small files stored on your device that help us provide a better user experience.
How do we use cookies?
We use cookies to:
- Understand and save your preferences for future visits.
- Compile aggregate data about site traffic and interactions to improve our services and website features.
- Track your activities on our website to personalize content and tailor our advertising efforts.
How to manage cookies:
You can choose to disable cookies through your browser settings. However, this may affect the functionality of our website and your ability to fully utilize its features.
How We Protect Your Information
At PNWLS, we implement a variety of security measures, including encryption, secure servers, and access controls, to protect your personal information from unauthorized access, alteration, or disclosure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on our website, and we will notify you of significant updates.
Contact Us
If you have any questions or concerns regarding our privacy practices, please contact us at:
Pacific Northwest Limousine Service
[email protected]
206-240-1751